Frequently asked questions
General
Do you accept card payment
Yes we do, it is just an additional 3% transaction fee.
Is it best to book an appointment?
We always recommend booking previously to ensure the time and type of therapy that you want.
What are your opening hours?
We will however take advanced bookings for other times in the early morning, evenings and weekend. We just ask that you get in touch with us beforehand.
What is your cancellation policy
If an appointment is cancelled 24 hours in advance you will not be charged. Otherwise you will be charged 50% of the therapy.
Are tips expected?
Tips are never expected but always appreciated.
Massage
Do I have to be completely undressed?
You should undress to the level you are comfortable. For a full body massage, most get completely undressed. However, if you will be more comfortable during the session if you leave your underwear on, that's fine. The therapist will work around the clothes you left on as best as he/she can. If removing all your clothes makes you too nervous and unable to relax, then you are not getting the optimal benefit from the session.
Your massage therapist should give you privacy to undress and get comfortable on the table.
Do I have to cover myself with a sheet or towel?
Throughout the session you will be always under a sheet & blanket with only the specific body part that the therapist is working being out.
What do I do during a massage treatment?
Make yourself comfortable. Many people close their eyes and relax completely during a session; others prefer to talk. It's up to you. It is your massage, and whatever feels natural to you is the best way to relax.
Will the massage hurt?
We always try and work within your comfort zone. There is a 'feels good' hurt and an 'ouch, stop it' hurt. A good massage, even a really deep tissue massage, should always stay in the 'feels good' hurt range.
How often should I get a massage
For some people, once every 6 weeks is sufficent whilst others it can be weekly massage. It is importnat to listen to your body and see how it is doing.
How will I feel after my massage treatment?
If you received a deep massage, you may be slightly sore the next day - much like a good workout at the gym. Sometimes a hot shower, or a soak in the tub can ease this soreness.
After your session you should increase your water intake a bit. Just a glass or two more than normal is usually fine. This helps keep your body's tissues hydrated and healthy.
Floating
What is Epsom salt? Is it good for the skin?
Are there any side-effects?
There are no known negative side-effects of floating.
Can I fall asleep?
Because floating is so relaxing, many people fall asleep in the pod. Some say one hour of floating (even when awake) is equivalent to two or three hours of deep sleep. It is also scientifically proven to improve sleep quality, so it’s great for people who suffer from insomnia or have jet lag from travelling.
How is hygiene maintained?
Salty water means nothing harmful can exist in the pod. The water is sanitized and filtered through a 1-micron pool filter (that’s 1/100th the diameter of a human hair!) between each session, and the ventilation systems on each pod are cleaned every evening.
How often should I float?
Like exercise, meditation, and many other things, you’ll notice more of a difference if you float regularly. Once a week to once a month is ideal - and if you can do more, all the better.
I'm claustrophobic. Can I float?
It’s a common worry, but the pod is much bigger than people expect - so big, in fact, that you can stretch out without touching the sides! If you do feel nervous, you can always leave the top open, or have the inside light on for as long as you like - you’re in complete control. Once inside the pod, people are usually surpirsed at how safe and relaxed they feel.
What is the longest I can float for?
Most people float for an hour. However, the longer and more regularly you float, the greater the benefits you’ll experience. Increasingly, people are booking double floats, but we don’t have a maximum. As we don’t need to prepare the room between sessions, you benefit from an extra half-an-hour: So for a double float you will get 2.5 hours
Will the salt dry out or damage my hair?
As long as you wash and condition your hair after each float, the magnesium in the Epsom Salt will improve the condition of your hair and scalp and not damage it.
How do you keep the temperature right?
A mechanism in the pod brings the water temperature to 36 degrees - the same as your skin and the air, so that you cannot tell where the water begins and ends.
How much salt do you use?
We use half a tonne (525kg) of Epsom salt per pod.
Is there any risk of drowning?
Don’t worry, there’s no way you can drown - even if you tried! The high buoyancy of the water makes it impossible for you to sink beneath the surface.
I'm pregnant. Can I float?
It is completely safe for pregnant women to float. Many women have found unique relief from the physical strains of later pregnancy when they float, as pressure is taken off of their backs. We also hear from pregnant women that floating is the perfect environment to connect with their baby, as they can more easily sense them in the stillness of the pod.
Can I float if I'm menstruating?
Yes, you can float when you’re menstruating - it can be the perfect way to nourish yourself, and to encourage your muscles to relax if you get cramps. Just follow the same process as when you go swimming.
Why does my neck hurt?
We’ve had a few first-timers say that their neck hurt during their session. That’s because we are used to holding our neck up and sometimes too far forwards, especially when using phones and computers regularly. It can be challenging to fully relax our necks in the pod and allow the water to fully carry the weight of our head. But after a couple of floats it will become natural, and tension will disappear. We have a Halo Float Pillow, which is designed to provide the neck with extra support, should you want to use that.
Can I float with low or high blood pressure?
Floating is proven to reduce blood pressure. Check with your doctor about floating if you suffer from low blood pressure.
Can I float with a new tattoo?
Floating and fresh tattoos don’t mix. The time you would need to wait depends on the tattoo (check with your tattoo artist), but we would recommend waiting 4-6 weeks before floating after getting a tattoo.
I just shaved prior to floating. Can I float?
We recommend saving your shave for a non-float day, as the salty water can sting freshly-shaven areas.
Can I float or enter the hyperbaric chamber with epilepsy?
For safety reasons we do not allow people with epilepsy to float or enter the chamber.
Preparing to float
What do I wear?
Some people prefer not to wear anything whilst others choose to use a swimming costume. It is completely up to your prefernce.
Do I need to bring anything for the float session?
There’s probably nothing you need to bring with you. We provide: towels, earplugs, organic shampoo, conditioner and shower gel.
What can I expect for my first float?
The majority of people emerge from their float feeling refreshed and relaxed, with a clearer head. The benefits are different for everyone, so it’s best to be open-minded about what you’ll experience. Sometimes it can take a few floats to learn how to swtich off fully - so stick with it if you felt like you could have relaxed more deeply.
Will I get dehydrated from floating?
Because of the high salt concetration in the water, floating can be slightly dehydrating. However, just counteract that by making sure you’re hydrated pre and post-float and you won’t notice any difference.
Do I need to prepare in any way?
You don’t need to prepare for you float. However, we recommend not shaving or drinking caffeine on the day
When should I arrive and what if I'm late?
Should I eat before floating?
We recommend a light meal two hours before your float. Ideally you’ll not be hungry or too full in the pod.
I have just died my hair. Can I float?
It’s important that you’ve washed your hair a couple of times since it was dyed. That way the dye will have set properly, and the water won’t harm your hair colour, and your hair colour won’t colour our pods!
Do I have to take my contact lenses out?
If you wear contact lenses, you don’t need to take them out, but you do need to be careful not to get any water in your eyes as it will irritate them.
Can I wear a head cap to keep my hair dry?
Swimming caps or head caps don’t keep the water from coming into contact with your hair completely - so you will probably still need to wash it post-float to get the salt out. Wearing something on your head can also compromise the experience of a lack of sensation, so we recommend floating without one on if you can. But it’s entirely up to you!
What happens if I get salt in my eye?
If you get the water in your eye, it will sting. But don’t worry - there’s a spray bottle filled with fresh water inside each pod. Simply spray this into your eyes and the stinging will stop.
Can I keep the lid open?
You have complete control of the lid. Our pod lids are manual, not mechanised, so you never have to fear being trapped! We recommend closing it to keep the temperature constant and experience the darkness, but you can open completely if you prefer.
Can I listen to music throughout?
Yes, you have the option to listening to music or floating in silence. There is a button inside the Pod that will turn on/off the music depending on your preference.
Do I have to use earplugs?
It’s not a requirement that you wear the earplugs, but we really recommend it. They add an extra layer of soundproofing, and prevent salty water from getting into your ears. And don’t worry, we provide them free of charge.
Hyperbaric Chamber
What is it?
A non-invasive treatment for altitude sickness and overall wellness. The mild Hyperbaric Chamber could just save your holiday!
How does it work?
How long do the affects last?
The affects are instantaneous and in many times they can be long lasting as they give your the body the chance to fully adapt to the altitude.
How many sessions do I need to have?
Is it for everybody?
I have really bad altitude sickness, is this the right place for me?
Where can I find more info on Hyperbaric Therapy?
For further information on the subject please visit https://www.hyperbaricchambers.co.uk/and if you would like to read academic studies on Hyperbaric Chambers and its results then please visit https://www.hyperbaricchambers.co.uk/studies/hyperbaric-studies/
Passes & Gift Cards
Are your passes just for 60 minute therapies?
The prices that we market on the website and in the studio are for 60 minute therapies however we can also offer 90 minute passes and gift cards. We will just need you to write to ask or speak to us and we will give you the prices.
Do Gift cards have expiry dates?
Do you have both electronic and physical gift cards?
Yes we do. Just let us know what one you would prefer and we will sort that out for you.